TIVA FAQ

Product Questions

What are the product dimensions?

Heater: 35.4” L x 5.12” H x 3.54” Deep
Heater Package: 38.2” x 5.9” x 7.87”  Weight: 9 lbs
Heater Stand: 76.5”H x 16” diameter base, including base thickness of 3.75”; Pole is 1.77” diameter
Heater Stand Package: 28.75” x 18.5” x 7”  Weight: 44 lbs

How many heat levels does Tiva™ Heater have?

There are 4 power levels. The heat output of each level are Level 1: 550W, Level 2: 850W, Level 3: 1150W, Level 4: 1500W 

Does the Tiva™ Heater have a timer? Are there any Options with it?

Yes. Press the Remote “Timer” button, then set the sleep timer by pressing the arrow buttons. The first press of the Timer button will display ”1H”, then use the arrow buttons to scroll through to 9 hours, in 1 hour increments. Scrolling past 9 hours returns to 1 hour.

Does the TIVA Heater have a shut off safety feature?

Yes it has a safety shut off  feature. The TIVA Heater has a “knock” switch which turns the heater off if it senses a knock or bump. This means that if the heater is on a stand and something impacts the stand enough to tip it over, then the initial impact would be sufficient to turn the heater off before it hit the ground. Likewise any “bump” that causes the heater to change its position or angle also would turn it off.

How does the motion sensor feature work?

The sensor mode feature needs to be activated on the heater first. Press the sensor button on the remote to set to the motion sensor mode. While in this mode, when motion is detected, heater will stay on for 15 minutes. If no motion is detected during this 15 minute period, the heating element will turn off (during this mode, the LED will display A-). Also, if no motion is detected within 1 hour of this state, the heater will revert to the normal stand-by mode and you will need to press the stand-by button to turn the heater as it will no longer be in motion sensor mode.

General Questions

Does Tiva™ Heater come with a Guarantee?

Yes, our 30-Day Money Back Guarantee lets you try the TIVA Heater in your home for 30 days.

When does my 30-Day Money Back Guarantee begin?

Your 30-Day Money Back Guarantee begins on the day that you receive your TIVA Heater.

Do you accept debit cards?

Yes, we accept all credit or debit cards containing either the Visa, MasterCard, Discover or American Express logo.

When will my credit card be charged?

Your credit card will be charged when your order ships.

How much will the return shipping cost?

Unfortunately, it is not possible to estimate, as return shipping costs vary by carrier and location.

Is my Tiva™ Heater covered by a Warranty?

Yes.  Every TIVA Heater is covered by a 1-year Limited Warranty.

If I would like to return my Tiva™ Heater within the 30-Day Money Back Guarantee, am I responsible for return shipping?

Yes. If you decide to return the Tiva Heater, the return shipping costs are not covered and will be your sole responsibility