Customer Service Contact Us BD Products LLC110 Phoenixville PikeSuite 400Malvern, Pa 19355 Order by Phone: 800.248.4651Customer Service Phone: 800.895.8235Customer Service Email: service@tiva.com Hours: Monday-Thursday 8:30am - 5:00pm Name Email Message Send Message Owner's Manual/Instructions Download the TIVA Heater Owner's Manual here. Download the TIVA Heater Stand Assembly Instructions here.